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POLICIES2018-10-30T20:46:25+00:00

Details You’ll Need to Know

The Alpenhorn is an exclusive property in Big Bear Lake, California where every guest is both important and special. Please read through the policies below. If you have additional questions, feel free to call or email Johann or Evelyn. They will be delighted to provide additional information.

Check-in/Check-out

Check-in is between 3:00 PM and 6:00 PM.  Check-out is at 11:00 AM. Please inquire as to the possibility of early check in and later checkout

Full Gourmet Breakfast

A full gourmet breakfast is served at 8:30 a.m. and 10:30 a.m. unless otherwise scheduled with the Innkeepers. Please advise us of any dietary requirements.

Hors d’oeuvres and Beverages

Between 5:00 pm and 6:30 pm is the time for guests to wind down from their day and chat with the Innkeepers about Big Bear Lake – the fine restaurants, places to shop for antiques and local recreational activities. This is the time to share a glass of wine or a cold drink and specially prepared hot and cold hors d’oeuvres.

Smoking/Pets

In consideration of our guests, there is no smoking indoors, and although we love pets, we are only able to accommodate small pets at an additional charge of $50 per day. A $250 clean up fee is charged if you smoke in the room (this  includes medical marijuana).

Children

This really is a getaway from everything, including the children. The Alpenhorn is not a child-proof place. We recommend reserving the Columbine Room if your party includes children under the age of 6.

Occupancy

Rates are per room/ per night single or double occupancy. An additional fee of $25 per person per day would be levied for each additional person in the room. This charge is increased to $50 per day per person if we provide a rollaway bed. The maximum persons per room other than the Snowbell is 4 and in the case of the Snowbell room it is 2.

Taxes & Fees

Local taxes are applicable.

Rates

All rates are subject to change. We collect 50% or the first night at time of reservation and the balance at check in.

Cancellations

A 2-week cancellation is required in order to receive a full refund for a reservation minus a $25 cancellation fee. For reservations for two or more rooms for a consecutive period of more than 3 nights a full refund will be given if the reservation is cancelled at least 4 weeks before the date of the intended stay. Reservations cancelled within two weeks of the check in date a credit for a future stay is given. IN THE EVENT OF A NO-SHOW THE FULL PRICE FOR THE RESERVATION IS CHARGED.

Alpenhorn B&B
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